Top Questions to Ask a Locksmith Before Hiring

When you’re locked out of your house, car, or office, the last thing you want is to trust your security to the wrong person.

Locksmiths handle more than keys and locks — they handle your safety. And while most locksmiths are honest professionals, the industry has seen its share of scammers and shady operators.

So how do you know you're hiring someone reliable?

The answer is simple: ask the right questions.

In this guide, we’ll walk you through the top questions to ask a locksmith before you hire them — whether you're in an emergency situation or planning a security upgrade. These questions won’t just help you avoid scams; they’ll help you find a professional you can trust with your property, your business, and your peace of mind.

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Why Asking Questions Matters

It’s easy to panic when you’re locked out — but pausing to ask a few smart questions could save you time, money, and future headaches.

A professional locksmith won’t mind your questions. In fact, they’ll welcome them. It shows you care about your safety, and any reputable locksmith will be happy to prove their credibility.

Let’s start with the first (and most important) one.

1. Are You Licensed and Insured?

This should always be your first question.

A licensed locksmith has undergone proper training and operates legally within your region. Insurance, on the other hand, protects you in case of accidental damage during the job.

In some areas, licensing isn’t mandatory — but a qualified locksmith will still pursue certification from reputable organizations. If they can’t provide proof of licensing or insurance, consider it a red flag.

2. Can You Provide an Estimate Before the Work Begins?

Pricing can vary depending on the job, time of day, and type of lock — but you should always ask for an upfront estimate.

Be cautious of locksmiths who give vague pricing or say, “We’ll figure it out when we get there.”

Ask:

What’s your service call fee?

Are there extra charges for nights or weekends?

What if you have to drill or replace the lock?

A trustworthy locksmith will break it down and avoid surprise fees.

3. What Services Do You Specialize In?

Some locksmiths focus on residential locks, others on commercial systems, and many offer emergency or automotive services.

By asking this question, you’ll know whether the locksmith has the right tools, knowledge, and experience for your specific issue.

For example:

Need help with a digital or smart lock? Make sure they’re trained in modern systems.

Locked out of your car? Look for an automotive locksmith with transponder key expertise.

Running a business? Choose a locksmith who handles commercial security systems.

4. Do You Offer Emergency or 24/7 Services?

Lockouts don’t wait for business hours. Whether it’s 2 p.m. or 2 a.m., knowing if your locksmith offers round-the-clock service gives you peace of mind.

Even if it’s not an emergency now, it’s smart to ask. Life is unpredictable — and having a go-to locksmith you can call in a pinch is priceless.

5. Can You Show Identification and a Marked Vehicle?

When a locksmith arrives, always check:

A photo ID badge

A marked vehicle with the company logo

This isn’t just about branding — it’s about trust and safety. Scammers often arrive in unmarked cars and refuse to show ID.

A legit locksmith is happy to prove who they are.

6. Do You Offer Any Guarantees or Warranties?

Quality locksmiths stand behind their work.

Whether it’s a 90-day guarantee on a new lock installation or a warranty on parts, it’s good to know what happens if something goes wrong after the job is done.

Ask what the warranty covers — is it just the parts, or the labor too? A pro will be clear and confident in their answer.

7. How Long Have You Been in Business?

Experience speaks volumes. A locksmith who’s been around for years has likely built a reputation, faced a variety of situations, and refined their skills.

That doesn’t mean a new locksmith can’t be good — but experience adds credibility, especially for more complex jobs.

8. Do You Run Background Checks on Your Team?

If you’re dealing with a locksmith company, ask if they vet their employees. After all, you’re trusting them with access to your home, car, or business.

The best companies do thorough background checks and only hire trained, reliable technicians.

9. Will You Need to Drill or Replace My Lock?

Some locksmiths go straight to drilling, which often leads to expensive replacements.

In reality, a skilled locksmith can unlock most doors without damage.

Ask how they plan to handle your specific issue. If drilling is truly necessary, they should explain why — not just charge you for a new lock without a clear reason.

10. Can You Provide References or Reviews?

Don’t hesitate to ask for reviews or references. A trustworthy locksmith will be proud of their work and happy to point you to satisfied customers.

Also, check online platforms like:

• Google My Business
• Yelp
• Facebook
• Trustpilot

Look for patterns: Do people praise their reliability and professionalism? Or are there complaints about hidden charges and delays?

11. Do You Offer Key Duplication or Rekeying Services?

This one’s more for convenience — but many people forget to ask!

If you’re changing locks or moving into a new home, ask if the locksmith can rekey the existing locks instead of replacing them. It’s more affordable, and a good locksmith will always give you that option.

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Final Thoughts: Don’t Just Call — Interview Your Locksmith

Your locksmith isn’t just unlocking a door — they’re unlocking access to your space, your safety, and your trust.

That’s why it’s critical to treat hiring a locksmith like hiring any other professional. Don’t be afraid to ask questions, check credentials, and verify their reputation. A real pro will appreciate your caution — and respect you for it.

So the next time you're standing outside your home or office, keys nowhere in sight, remember this list. Call a locksmith — but not before you ask these essential questions.

Because it’s not just about opening a lock. It’s about knowing who you’re opening your life to.